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Achieving Full Organizational Observability

Achieving Full Organizational Observability

To deliver customer and shareholder value, agile organizations must develop new ways to observe digital experiences. In this Horizon Report, the first in a series, Stratascale (an SHI company) reviews the three parts of full organizational observability:

  1. Business observability entails the ability to monitor customer and employee activities, diagnose problems, and make improvements that impact business results.
  2. User observability entails the ability to monitor user interactions, diagnose problems, and make improvements that impact business experiences.
  3. System observability entails the ability to monitor application and infrastructure performance, diagnose problems, and make improvements that affect user experiences and other business results.

Technology, design, and business leaders should partner to develop an observability roadmap as part of their digital agility efforts.

Digital Experience Lead Research Analyst

Keith Instone has been practicing user experience for over 30 years, spanning academia (studying the science of human interaction with technology), industry (with IBM), and as a consultant (to startups, Fortune 100 companies, and in between). 

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