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ACING Your Purchased Business Applications

ACING Your Purchased Business Applications

Many organizations are leaving money on the table with their commercial-off-the-shelf (COTS) and software-as-a-service (SaaS) applications.

Without the appropriate investments in product management, configuration, and integration, these applications won’t provide good business value.

IT and business leaders must work together to implement a program for effectively Acquiring, Configuring, INtegrating, and Governing—or ACING—their COTS and SaaS apps.

Digital Experience Lead Research Analyst

Keith Instone has been practicing user experience for over 30 years, spanning academia (studying the science of human interaction with technology), industry (with IBM), and as a consultant (to startups, Fortune 100 companies, and in between). 

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