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Keith Instone
Digital Experience Lead Research Analyst

Keith Instone has been practicing user experience for over 30 years, spanning academia (studying the science of human interaction with technology), industry (with IBM), and as a consultant (to startups, Fortune 100 companies, and in between). 

As the Digital Experience Lead Research Analyst at Stratascale, he studies technology trends to help people envision new experiences and understand the processes, tools, and systems required to deliver innovative user experiences.

Clear the Fog with Application Dependency Mapping
November 14th, 2022
To survive in the modern era, enterprises must be able see their application surroundings clearly. ADM provides the foundation to improve quality while moving fast and safely.
Maximize the Value of Digital M&A with Enterprise Architecture
August 17th, 2022
By growing your enterprise architecture program in sync with your M&A activities, you can digitally transform your whole organization.
ACING Your Purchased Business Applications
April 21st, 2022
Implement a program for effectively Acquiring, Configuring, Integrating, and Governing your COTS and SaaS apps.
Workplace Experience Management
February 4th, 2022
Digitally agile businesses—and the talent they hope to attract—require efficient, flexible, consumer-quality workplace experiences.
Business Observability (Digital Experience & Automation Vol 5)
December 10th, 2021
Digital agility requires more than reliable, usable IT systems. In a digital-first world, system and software engineering leaders must support effective business decisions—and to do that, they need business observability.
User Observability: Drive Competitive Advantage by Improving User Experience
October 1st, 2021
In this Horizon Report from Stratascale (an SHI Company), our analysts focus on user observability and where organizations need to monitor user interactions to understand their behavior when utilizing technology.
6 Ways User Experience Should Lead Your Digital Transformation
September 20th, 2021
To define, design, and deliver good experiences, you need to understand how people think and feel in specific contexts.
System Observability: Understanding Critical Business Systems to Improve Digital Agility
August 3rd, 2021
In this Horizon Report by Stratascale (an SHI company), our authors describe how investing in system observability tools is a proven value-add, providing benefits for end users and the business.
Achieving Full Organizational Observability
June 3rd, 2021
In this Horizon Report, the first in a series, Stratascale (an SHI company) reviews the three parts of full organizational observability
How Service Mesh Fits in Your IT Strategy
April 15th, 2021
Our experts describe how service mesh technology has evolved from the hyped-up early days, and organizations have begun to realize the promise of a resilient, scalable, and traceable way to deploy modern application architectures.